The Brother Hoods team works hard to get your package out to you as soon as possible - we estimate that your package will be with you within 7 working days using the standard delivery. Although it’s not possible to give you an exact time, we work our hardest to get the items delivered asap. Any dates and times for delivery are approximate only, and the time of the delivery is not of the essence. Brother Hoods Clothing Ltd shall not be liable for any delay in delivery of the goods that is caused by a Force Majeure Event or the customers failure to provide Brother Hoods Clothing Ltd with adequate delivery instructions or any other instructions that are relevant to the supply of goods.
We allocate the courier we believe will deliver your order to you in the quickest time depending on the size and weight of your parcel.
Deliveries can be made anytime between 7am and 9pm. Please see individual country listing for delivery time scale.
A signature may be required on receipt of your parcel. If you're not in when your parcel arrives, a card will be left telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.
Deliveries are not made on bank holidays, so you can expect your order to arrive the next working day.
We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person.
You own the Products once we have received payment in full, including all applicable delivery charges.
If your order has not arrived by the estimated delivery date, we're here to help.
Before getting in contact with us, have you tried: Checking we have the correct delivery address for your order and your contact details are up to date as per confirmation email. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange re-delivery. Also check with your neighbours to see if they have accepted the parcel on your behalf or looking in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch.
We are unable to amend any part of your order or change the delivery or payment method once your order is complete.
If you are missing an item in your package, we may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.
Exchange: Need a different size or colour? Simply pop it back to us with a note explaining which size you'd like and we'll do the rest...
Exchange or receive a gift voucher within 28 days of delivery confirmation.
Brother Hoods Clothing Ltd, 19 Allen Drive, Stroud, GL5 4DT.
Returns must arrive to us within 14 days of date of delivery tracking confirmation for a refund. Please make sure that your email address & telephone number is entered correctly at checkout to receive relevant information. Please email us if you have a problem.
Please indicate Exchange or Refund on the returning invoice.
We are not responsible for any items that are returned to us by mistake. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. We recommend you obtain proof of postage. . No Postage or carriage duty will be refunded.
Price fluctuations can occur in response to fashion trends, stock and demand from customers. In this case we will not refund the difference.
If the Products were delivered to You, You must return the products to us as soon as reasonably practicable. Unless the Products are faulty or not as described, You will be responsible for the costs of returning the Products to us.
OUR RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CONSUMER DIRECT.